New Victoria Hospital

2.7· 14

About

New Victoria Hospital is a private, charity-owned hospital based in Kingston upon Thames, Surrey. It is one of the few remaining independent hospitals in the region, offering a range of specialist services.

Procedures & pricing

What reviewers actually say

**What people love:** Patients appreciate the hospital's modern facilities and convenient location. Some reviewers praise individual staff members for their professionalism and attentiveness. **Common concerns:** Multiple reviewers report poor communication, long wait times, and feeling rushed during appointments. Several complaints highlight unexpected additional costs and difficulties reaching the hospital by phone. **Verdict:** The overall picture is mixed, with facility strengths undermined by significant operational and service delivery issues that frustrate a substantial proportion of patients. **Watch:** Administrative accessibility problems, including phone lines and scheduling difficulties; Billing transparency issues with surprise costs emerging after treatment

Where these reviews come from

Trustpilot2.7· 14Read on Trustpilot →

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